ServiceNow Platform Developer

Job Code : ADM – 7046

Title: ServiceNow Platform Developer

Location: Remote

Job Description:

As a ServiceNow Platform Developer you will responsible for platform administration, configuration, customization, and user support. Responsible for ServiceNow Code migration for all releases for ServiceNow deployments. Primarily focused on incident management, issue resolution, monitoring and continuous improvement of the ServiceNow Platform.

ServiceNow Platform Developer Responsibilities:

  • Platform configuration and customization based on business requirements
  • User support and issue resolution related to the ServiceNow applications
  • Assist with ServiceNow HI Support Cases ownership
  • Proactively monitor platform health and improvements
  • Responsible for code migrate / Agile releases of ServiceNow deployments
  • Assist with upgrades / cloning
  • Quarterly Application Version upgrades
  • Mid Server administration
  • Communicate ServiceNow Changes/Upgrades/Maintenance

ServiceNow Support Engineer:

  • Incident management and troubleshooting for ServiceNow related issues
  • Timely response and resolution of user-reported problems
  • Coordination with cross functional teams to address INCs and PRBs
  • Identification of root causes and implementation of preventive measures
  • Documentation of incident resolutions and best practices
  • Participation in continuous improvement initiatives
  • Assignment of Peer Review Tasks

    Required Skills:

  • 3+ years of experience in ServiceNow platform
  • ServiceNow experience and skillset: Platform configuration, customization, user support, HI Support, change/updates/maintenance, Incident management and troubleshooting
  • ServiceNow ITSM
  • ServiceNow Code migration / Agile releases of ServiceNow deployments

About Us:

Gravity Technology Service Inc. is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in East Brunswick, NJ

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